Updated 12 September 2024

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Your access to and use of our clock repair service is subject to your acceptance of and compliance with the following terms and conditions:

 

• All detachable parts of your clock case, including keys should be removed, and retained by you (the customer) for the duration of the repair.

• Our estimated time for completion of a clock repair is 5-12 months.  Please note that this is an estimate only and subject to change without notice.

• Due to temperature variables, you (the customer) must make the final time-keeping adjustments once the clock is in your home. For most clocks, our accepted time-keeping tolerances are up to +/- 5 minutes per week.  For 30-hour, single-handed, lantern, mystery and novelty clocks, our accepted time-keeping tolerances are up to +/- 12 minutes per week.

• All complete services are covered by our 12-month guarantee; however this does not cover the following:

  • Partial repairs.

  • Replacement of broken glass.

  • Accidental damage or damage caused by misuse of the clock.

  • Defects caused by general wear and tear

  • Repair or replacement of broken hands.

  • Repair or replacement of broken wheels and teeth.

  • Cost of replacement suspension springs (fitting charge not applicable).

  • Cost of replacement mainsprings (fitting charge not applicable).

  • Cost of replacement weight gut lines (fitting charge not applicable).

  • Cost of additional replacement parts (fitting charge not applicable).

  • Any repairs on items that have previously been affected by water damage.

• Intervention / unauthorised work performed by anyone other than Time In Hand will immediately void your guarantee, and will not be reimbursed.

• Should you encounter a problem or fault with your repair, please contact us immediately and within the 12 month guarantee period. We will then advise of the next step. Faults reported outside of the 12 month guarantee period will not be covered by our guarantee.

• If the guarantee applies, we will rectify any faults arising from the service provided by us (Time In Hand), and you (the customer) are responsible for returning the clock to us for this purpose.  Should you choose to arrange for Time In Hand to collect the clock from you, this collection service will incur a charge.

 

A NON-REFUNDABLE DEPOSIT IS REQUIRED UPON PROCEEDING WITH ESTIMATED WORKS.  THIS DEPOSIT WILL BE DEDUCTED FROM YOUR FINAL INVOICE.

£50.00   – Estimates under 10 hours labour

£100.00 – Estimates of 10 to 19 hours labour

£200.00 – Estimates of 20 to 29 hours labour

£300.00 – Estimates of 30 to 39 hours labour

 

Full payment is required prior to any pre-arranged delivery, or upon collection of your completed clock. Personal cheques are not accepted.

If your clock is not collected within 8 weeks, a weekly storage charge of £81.60, equivalent to 1 hour of labour, will apply.

 

If your item is not collected within 8 weeks of notification, a weekly storage charge of £81.60 will apply. If, after six months, the item remains unclaimed and unpaid, Time in Hand reserves the right to dispose of the item (possibly by sale to recover labour, materials, storage and admin costs etc.). In cases where your item has not been restored or repaired and repeated attempts to contact you have been unsuccessful for six months, Time in Hand reserves the right to dispose of the item (possibly by sale to recover storage and admin costs etc.).

 

Some photos of our restorations may appear on our website or social media pages.

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We reserve the right to modify these terms and conditions at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website here. If we make material changes to these terms and conditions, we will notify you here that it has been updated so that you are aware of that.

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We will email a copy of these Terms and Conditions and a copy of our Privacy Policy to the email address that you provide below.